Does Fenn pay our suppliers?+
No. Fenn prepares the payment run and hands it to your approver. A person approves it and releases every payment. Fenn never holds a payment credential, banking token or authorisation device.
Can Fenn change a supplier bank account?+
No, under any instruction. A request to change bank details goes straight to your named person, unactioned. Payment-redirection attacks target exactly this step, so it sits outside Fenn's authority rather than behind an approval.
What happens when an invoice does not match?+
Fenn holds it on the exception list with the difference stated — price, quantity or a missing receipt — and the evidence behind it. Your person decides whether it is paid, queried or rejected.
Does Fenn code invoices itself?+
Fenn codes to your chart of accounts and cost centres using your own rules. Anything the rules do not cover goes on the decision list as a proposed coding override for your approval.
Do we need e-invoicing to use Fenn?+
No. Australian business-to-business e-invoicing is voluntary, and most payables desks run mixed formats. Fenn registers emailed PDF, scanned paper and Peppol e-invoices into one register.
How is Fenn different from accounts-receivable administration?+
Nora owns the money coming in from your customers. Fenn works on the money going out to your suppliers. Which systems and approvers each one uses is set during onboarding.
How is Fenn different from purchasing administration?+
Otto owns supplier orders and acknowledgements, and stops at invoice handover. Fenn picks the invoice up there: coding, matching, the payment run and statement reconciliation.
What appears in the weekly payables report?+
Invoices registered and coded, held items by reason and age, the proposed run total and count, supplier statement differences, and queries unanswered after the agreed chase count.
When does an item escalate?+
A price or quantity difference above your threshold, an invoice unmatched after the agreed chase count, a suspected duplicate, an unrecognised supplier, and any bank-detail change request.
How is capacity set?+
The delivery team confirms a range of invoices and active suppliers per week per seat during onboarding. Above that range, the scope narrows or a second seat is considered.