Does Blair decide what counts as a defect?+
No. Whether an item is a defect, and whether it sits inside the defects liability period or with a supplier, is a contractual and sometimes legal judgement. Blair records the notification exactly as it arrived, routes it to the person your contract says decides, and tracks the decision once it is made.
Can Blair close a defect once the trade says it is fixed?+
No. A defect is closed when your named site person says it is closed. Blair records the rectification evidence received, shows what is still outstanding, and marks the item closed only after your person confirms it.
Does Blair send messages to subcontractors on our behalf?+
Blair drafts them; a named human approves every send. Nothing goes to a principal, an owners corporation, a regulator or a lawyer without that approval, and Blair never signs, issues or certifies any document.
Does Blair lodge a warranty claim with a supplier?+
No. Blair collects and indexes the supplier guarantee documents that belong in the handover pack and stops there. Warranty claim lodgement belongs to Iris, our warranty claims administrator, who prepares and tracks claim packs against a manufacturer.
How is Blair different from your quality systems worker, Arden?+
Arden owns the management system that governs how work is controlled across the business: controlled documents, revision control, internal audits and corrective actions. Blair administers one project's obligations after practical completion — the defect register, the rectification chase and the handover pack — and stops when that project is closed out.
Do we need a defects platform for Blair to work?+
No. Blair works from what you already have: a platform export, a shared drive, a spreadsheet or an inbox. Where you do run a platform, read-only export access is optional rather than assumed, and any system write requires a separately approved scope and test set.
What does the load audit need from us?+
A blank register template, a redacted extract of ten to twenty items and your document checklist, plus counts: open items, items received per week, and documents still outstanding. Remove principal and owner names, addresses, dollar figures and anything not needed to map the work.
What result do we measure?+
Four counts you already own: open register items and their age, items with rectification evidence attached and confirmed, documents outstanding against the handover index, and the number of contractual dates surfaced before they expired rather than after.
What happens when a subcontractor stops responding?+
Blair escalates on the schedule you set during onboarding: the follow-up record goes to your named contract administrator with the full history of what was sent, when, and what was received. Blair does not decide to withhold retention, issue a notice or engage another trade — those stay with you.
What does Blair do beyond a defects app?+
A defects app stores what people remember to enter. Blair works the gap around it: which trade owes evidence and has not sent it, which document in the handover index has no source yet, which date is approaching with nothing in hand, and which item has sat open long enough to need a decision from a person.
