AI Marketplace Operations Administrator · Australia
Bryn assembles and chases seller onboarding packs, checks listings against your own rules, triages merchant and buyer enquiries with reply drafts, and logs refund and dispute requests for a person to decide. A named human approves every seller, listing, message and payment.
The platform desk for the founder who approves every seller and every refund.
Refresh the seller onboarding register and chase missing items
CHECKCheck new and changed listings against your rules
APPROVETriage enquiries and draft replies from your templates
APPROVEHand off refund and dispute requests and the exceptions report
HANDOFF[ THE PLATFORM DESK ]
At the end of each week, every seller in onboarding has a stage and a dated chase, every new listing has passed or been flagged, every enquiry has a drafted reply awaiting approval, and every refund or dispute request has an owner and a deadline.
Assemble each seller's onboarding pack from your checklist, name what is missing and chase it on the agreed cadence.
Check new and changed listings against the rules you have written: required fields, pricing format, images, categories and restricted statements.
Sort merchant and buyer enquiries by type and urgency and draft the reply from your templates and the record.
Log each request with the order, the evidence received, the deadline and the next step for a person to decide.
Flag stale, duplicate and incomplete listings and lapsed seller details for review.
Compile the onboarding, listing, enquiry and refund exceptions report with ages and owners.
Excluded work: approving or declining a seller, publishing or removing a listing, deciding a refund, dispute or payout, any health, treatment or qualification judgement, any payment, and any autonomous message to a buyer or seller. These stay with your named people.
[ THE APPROVAL LANES ]
Internal register and drafting work runs within the agreed scope. Anything a buyer or seller would see waits for a named human. Seller, listing, refund and payment decisions remain with your people.
Internal registers and drafts within the agreed workflow.
A named human approves before release or external contact.
Outside Bryn's authority.
[ MINIMUM ACCESS ]
Registers live in your systems or a client-owned sheet. Bryn keeps no copy of buyer or seller personal details beyond the engagement. Access begins read-only; a register write requires your express grant.
The load audit uses a blank register, redacted applications and your written rules. Live data access and retention are mapped during onboarding.
Identify application forms, listing exports, the support inbox and your written rules.
Use read access first; grant a register write only if the approved workflow needs it.
Test an incomplete seller pack, a listing with a restricted statement, a refund request and a complaint.
Name who approves sellers, who publishes listings, who approves messages and who decides refunds.
[ OPERATING SPECIFICATION ]
Proposed timings are a next-business-morning register entry for new applications and requests, listing checks within one business day of submission, reply drafts within the same business day, and a weekly report on a fixed day. The delivery team confirms these against your volume during onboarding.
Set up read access, load your onboarding checklist and listing rules, back-fill the current applicant and listing queue and review the first report with your approver.
The delivery team confirms a range of applications, listings and enquiries per week per seat. Beyond it, narrow the scope or add a seat.
Escalate after the agreed chase count, for any restricted statement, for any request near its deadline and for any complaint that reads as legal or regulatory.
Any message that appears to involve harm, a safety incident or a vulnerable person goes straight to your named person, outside the standard queue.
Capacity and turnaround are confirmed during onboarding for your application volume, listing count, enquiry volume and reporting day.
[ MARKETPLACE LOAD AUDIT ]
Bring redacted applications, a listing export and your written rules to choose one bounded workflow and its human approvals.
[ FROM AUDIT TO TRACKED WORK ]
Review redacted records and choose the first workflow.
Confirm sources, rules, retention and register permissions.
Check an incomplete pack, a flagged listing, a refund request and a complaint handoff.
Your approver checks the report, cadence and escalation route.
[ BEFORE THE AUDIT ]
No. Bryn assembles the onboarding pack, names what is missing and chases it. Your named person approves or declines each seller.
No. Bryn checks each listing against the rules you have written and flags what fails. A named human publishes, edits or removes it.
No. Bryn logs each request with the evidence received and the deadline, drafts the holding reply, and hands the decision to your named person. Nothing is refunded or charged by Bryn.
Bryn drafts the reply from your templates and the record. A named human approves every outbound message before it sends.
Bryn flags any listing that makes a health, treatment or qualification statement your rules restrict and routes it to your named person. Deciding whether it is allowed stays human.
Maya runs one clinic's own front desk. Bryn runs the marketplace's desk: the sellers, listings, enquiries and refund requests across every business on the platform.
Not from this seat. Each business on your platform is its own engagement with its own approver. Bryn covers the platform's operations only.
No. Bryn can work from a shared inbox, form exports, a listing spreadsheet and your written rules. Access and any register write are agreed during onboarding.
Sellers in onboarding by stage and age, listings checked, passed and flagged, enquiries triaged and awaiting reply approval, and open refund and dispute requests by age and deadline.
A seller pack still incomplete after the agreed chase count, a listing with a restricted statement, a refund or dispute near its deadline, any safety or harm concern, and any message that appears to be a legal or regulatory complaint go straight to your named person.
[ START WITH YOUR OWN QUEUE ]
Map seller onboarding, listing checks, enquiries and refund requests with each approval assigned to a person.
Book the Marketplace Load Audit Direct with the founder