Does Ansel count the stock?+
No. Ansel prepares the count sheets from your stock system export and records the counts your people enter, then flags variances above your threshold. A person performs and signs off every count.
Can Ansel adjust stock in our system?+
No. Ansel drafts the proposed adjustment with the evidence behind it. Your named person reviews and posts it, or rejects it.
What happens when a delivery is short or damaged?+
Ansel logs the discrepancy against the purchase order with photos and the docket, and drafts the supplier notice. A named human approves the notice before it is sent.
Who handles forklift, racking and incident decisions?+
Your responsible people. Ansel logs an incident as received and hands it straight to them, outside the standard queue. It makes no safety call of any kind.
How is Ansel different from freight administration?+
Tobin handles the carrier side: consignment bookings, proof of delivery and freight invoices. Ansel keeps the record inside the dock door: receipts, counts, exceptions, returns and the handover.
How is Ansel different from purchasing administration?+
Otto handles supplier orders and acknowledgements. Ansel receipts what arrives against the order Otto raised and flags the difference; Otto takes it up with the supplier.
Do we need a warehouse management system?+
No. Ansel can work from stock system exports, delivery dockets, photos and a client-owned register sheet. Access and any register write are agreed during onboarding.
What appears in the weekly stock report?+
Receipts logged and open discrepancies by supplier, count variances by location and age, pick and pack exceptions by type, returns pending disposition, and proposed adjustments awaiting a decision.
When does an exception escalate?+
A variance above your threshold, a discrepancy a supplier has not answered after the agreed chase count, any damage that could reach a customer, and any safety or incident matter go to the named human.
How is capacity set?+
The delivery team confirms a range of receipts and order lines per week and locations per seat during onboarding. Above that range, the scope narrows or a second seat is considered.