Does Soren sign or lodge the annual statement?+
No. Soren assembles the evidence behind it — the measures, the service history, the contractor entities and an explicit gap list — and hands that pack to your people. Assessing the measures stays with the practitioner your owner engaged, and signing the statement, and lodging it where lodgement applies, stay with the owner or occupier or a person they authorise. Soren never signs, never certifies and never lodges anything.
Does Soren decide whether a measure passes?+
No. Whether a measure performs to its minimum standard is an assessment, and assessment is outside Soren's scope entirely. Soren records what the contractor's report says, files it against the right measure and period, and leaves the judgement to the person qualified to make it.
Where do the service frequencies come from?+
From your own documents. The fire safety schedule or schedule of essential measures you supply sets the measure list, and the frequency recorded against each measure is the one your documents state. Soren does not derive a frequency from a standard and does not read a standard on your behalf. Anything your supplied documents do not cover goes on a dated query list for your people.
How is the next-due date worked out?+
Arithmetically, from two things you provide: the recorded frequency for that measure and the date of the last service report filed against it. The lodgement watch list works the same way, counted forward from the previous lodgement date your people give us. No date on the register is inferred from legislation.
What happens when a contractor report never arrives?+
The period is flagged on the register as having no report against it, and it appears on the gap list. Soren drafts the chase message to the contractor and queues it; a named human checks it and sends it, because it leaves the office. Soren never contacts a contractor directly.
Does Soren recommend a fire protection contractor or practitioner?+
No. Soren keeps the written record of which practitioner your owner engaged for each measure and when, as a record. Judging whether someone is competent for the work, or recommending one over another, is outside Soren's scope with or without an approval.
How is Soren different from facilities maintenance administration?+
Cole owns facilities maintenance coordination: jobs raised, contractors scheduled, and the status updates that go out to tenants and occupants. Soren works a fixed measure list on a fixed service cycle and produces a compliance evidence record, not a work order. A defect Soren logs becomes maintenance work only when your people decide it does.
How is Soren different from quality systems administration?+
Arden owns a management system's controlled document register, its revision history and its internal audit calendar. Soren keeps a building's essential-measures service register and the evidence pack behind an annual lodgement. Different object, different cycle; which registers each one holds is set during onboarding.
How is Soren different from contractor administration?+
Jude owns the contractor relationship itself — the documents a contractor has to hold and keep current before work proceeds. Soren takes the service report a contractor produces and files it against a measure and a period. Soren does not onboard contractors and does not track a contractor's own documents.
What appears in the weekly report?+
Service reports received and filed, measures now overdue against their recorded frequency, periods with no report against them, defects raised and closed in the week, chase messages drafted and awaiting a send decision, and the number of days to the next lodgement date on the watch list.
How is capacity set?+
The delivery team confirms a range of buildings and measures per week per seat during onboarding, because a site with a long measure list is not the same load as several small ones. Above that range, the scope narrows or a second seat is considered.